Claims Support
We're Here When You Need Us Most
The Process
Four Simple Steps to Resolution
Step 01
Report Incident
Contact us immediately after an incident. Our team will record preliminary details and assign a dedicated case officer.
Within 24 hoursStep 02
Submit Documentation
Upload required documents through our secure portal or submit via email. We provide a personalized checklist for your claim type.
3-5 business daysStep 03
Case Review
Our assessors carefully evaluate your claim against policy terms. We may request additional information if needed.
5-10 business daysStep 04
Resolution & Payment
Once approved, payment is processed directly to your nominated account. We confirm settlement details in writing.
2-3 business daysSecure Document Upload
Submit claims paperwork safely
Our encrypted portal ensures your sensitive documents remain protected. Upload photos, medical reports, police reports, and supporting evidence in a single session.
Drag files here or click to browse
PDF, JPG, PNG up to 20MB each
Track Your Claim
Real-time status updates
Enter your claim reference number to view current status, review submitted documents, and see estimated completion timelines.
Documentation
Required Documents by Claim Type
Gathering the right paperwork upfront helps us process your claim faster. Select your policy category below for a tailored checklist.
Original Medical Bills & Receipts
Itemized invoices from hospitals, clinics, and pharmacies with official stamps.
Medical Reports & Discharge Summary
Doctor's diagnosis, treatment records, and discharge notes if hospitalized.
Policyholder Identification
NRIC or passport copy for identity verification.
Completed Claim Form
Signed and dated claim declaration with accurate incident description.
Police Report (Accident Cases)
Official traffic police report filed within 24 hours of the incident.
Vehicle Photos & Damage Assessment
Clear images of all damaged areas and workshop repair quotation.
Driver's License & NRIC
Valid driver's license copy and policyholder identification.
Third-Party Details (if applicable)
Other party's vehicle registration, insurer, and contact information.
Incident Photographs
Comprehensive photos of damage from multiple angles with timestamps.
Repair or Replacement Quotations
Written estimates from licensed contractors or restoration specialists.
Proof of Ownership
Original receipts, warranty cards, or valuation reports for high-value items.
Police or Fire Report (if applicable)
Official reports for theft, burglary, fire, or flood incidents.
Death Certificate
Certified true copy issued by the Registry of Births and Deaths.
Original Policy Document
Policy contract or certificate of insurance.
Claimant's Identification
NRIC or passport of the nominated beneficiary or legal representative.
Medical Records (if illness-related)
Attending physician's statement and hospital records confirming cause.
Travel Documents
Passport copy, boarding passes, and travel itinerary showing dates.
Incident Report
Police report for theft, airline property irregularity report for baggage, or medical report for illness.
Expense Receipts
Original receipts for emergency purchases, accommodation, or medical treatment abroad.
Trip Cancellation Proof
Airline or hotel cancellation confirmations and refund statements.
Common Questions
Frequently Asked Claims Questions
Quick answers to help you navigate the claims process with confidence.
How long do I have to file a claim after an incident?
Most policies require notification within 14 to 30 days of the incident. However, we strongly recommend reporting as soon as possible to ensure evidence is preserved and your claim can be processed without delay. For motor accidents, Singapore law requires a police report within 24 hours if there are injuries or third-party property damage.
Can I track my claim status online?
Yes. Use our claim tracking tool above by entering your reference number. You will see real-time updates as your claim moves through each stage, from documentation review to final settlement. You will also receive email and SMS notifications at every milestone.
What if I don't have all the required documents yet?
Submit what you have initially. Your case officer will review and inform you of any missing items. You can upload additional documents through the secure portal at any time. We never reject a claim solely based on incomplete paperwork on the first submission.
Will my premium increase if I make a claim?
Premium adjustments depend on your policy type, claim history, and the nature of the incident. Some policies include a no-claim discount protection feature. Your case officer can explain any potential impact transparently before you proceed.
How will I receive my claim payout?
Approved claims are settled via bank transfer to your nominated account within 2 to 3 business days. For large property or life claims, we may arrange a certified cheque if preferred. You will receive a settlement statement detailing the calculation before funds are released.
Who can I speak to if I need help with my claim?
Every claim is assigned a dedicated case officer who knows your situation personally. You can reach them directly by phone or email during business hours. For after-hours emergencies, our 24/7 hotline connects you to an on-duty senior claims specialist.
Personal Support
Your Dedicated Claims Specialist
When you need a human connection, our experienced team is ready to listen and guide you through.
Senior Claims Manager
Sarah Chen
12 years of experience in complex claims resolution and client advocacy. Sarah leads our medical and life claims division with compassion and precision.
Our Promise
Claims Commitment
We believe clarity is the foundation of trust. These are the standards we hold ourselves accountable to, every single day.
24h
Initial Response
Acknowledgment and case assignment within one business day of reporting.
48h
Documentation Review
Preliminary assessment of submitted documents with feedback on completeness.
10d
Standard Assessment
Complete evaluation for straightforward claims with all required paperwork.
100%
Transparency
Clear communication at every stage. No hidden clauses, no surprise deductions.