Get in Touch
Contact Us
We're here to help you navigate your insurance needs with clarity and confidence. Reach out to our team for personalised guidance, policy inquiries, or to schedule a consultation at our Singapore office.
Contact Methods
Multiple Ways to Reach Us
Choose the channel that works best for your needs. Every inquiry receives a response within one business day.
Call Us
General Line+65 6444 4991
Office HoursMon – Fri: 9am – 5:30pm
Email By Department
WhatsApp Business
Chat directly with our team for quick inquiries. Average response time under 30 minutes during business hours.
Start a ChatFind Our Office
Located at Icon @ Changi along Changi Road. Accessible via nearby bus stops and Eunos MRT Station.
Office Hours
Singapore Time (SGT, UTC+8)
- Monday — Friday
- 9:00 AM — 5:30 PM
- Saturday — Sunday
- Closed
- Public Holidays
- Closed
Our team is available via WhatsApp and email outside office hours for non-urgent inquiries.
Urgent Inquiries
For urgent matters outside office hours, please reach us via WhatsApp for the fastest response.
WhatsApp +6598214403
Schedule a Consultation
Book an Appointment
Tell us about your needs and we'll match you with the right specialist. Appointments are available in-person at our Changi Road office, by phone, or via video conference.
Personalised Matching
Connected to a specialist in your area of need
Flexible Scheduling
Choose a time that fits your calendar
No Obligation
Free consultation with transparent guidance
Quick Answers
Frequently Asked Questions
Before reaching out, you may find your answer here. Can't find what you need? We're always happy to help.
How do I reach you outside office hours?
The quickest way to reach us outside office hours is via WhatsApp. You can also email us at sharon@maxshield.com.sg and we'll respond on the next business day.
What should I bring to my first appointment?
Please bring valid identification, any existing insurance policies for review, and a brief summary of your coverage needs. For corporate appointments, financial statements and employee census data help us tailor recommendations.
How quickly will I receive a response to my inquiry?
We respond to all inquiries within one business day. WhatsApp messages typically receive a reply within 30 minutes during office hours (Mon–Fri, 9am–5:30pm).
Where is your office located?
Our office is located at 228 Changi Road, #04-07 Icon @ Changi, Singapore 419741. We're near Eunos MRT Station and accessible via multiple bus services along Changi Road.
Do you offer virtual consultations?
Absolutely. We offer video consultations via Zoom or Microsoft Teams for clients who prefer remote meetings. Simply select "Video Conference" when booking your appointment, or contact us via WhatsApp to arrange.